Content Not Loading

Troubleshooting guide for issues accessing biblical resources and content.

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Beta Documentation

Content loading issues and solutions will be documented during beta testing.

Common Content Issues

Resources Won't Load

Symptoms:

  • Blank pages when browsing
  • "Loading..." never completes
  • Error messages when accessing content

Solutions:

  1. Check Connection Quality

    • Ensure strong WiFi signal (3+ bars)
    • Move closer to RKPi5 device
    • Disconnect and reconnect to WiFi

  2. Clear Browser Cache

    Chrome: Settings → Privacy → Clear browsing data
Safari: Settings → Clear History and Website Data
Firefox: Options → Privacy → Clear Data

  3. Try Different Browser

    • Test with another browser
    • Use incognito/private mode
    • Update browser to latest version

Video/Audio Won't Play

Symptoms:

  • Video player shows error
  • Audio files won't start
  • Media loads but won't play

Solutions:

  1. Check Media Format Support

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    All content is provided in widely supported formats. The content conforms to industry standards for Video and Audio. We use Adobe PDF documents for eBooks and articles.

    • Video: MP4 (H.264)
    • Audio: MP3
    • Supported by all modern browsers

  2. Browser Permissions

    • If you desire to do so, you can allow autoplay in browser settings
    • Enable media playback
    • Check volume isn't muted

  3. Bandwidth Issues

    • Too many users streaming simultaneously
    • Try audio-only instead of video
    • Download content for offline viewing (if available)

Search Not Working

Symptoms:

  • Search returns no results
  • Search is very slow
  • Search crashes or times out

Solutions:

  1. Verify Search Terms

    • Check spelling
    • Try broader search terms
    • Use quotes for exact phrases: "love one another"

  2. Browser Compatibility

    • Ensure JavaScript is enabled
    • Disable browser extensions temporarily
    • Try different browser

Performance Issues

Slow Loading Times

Expected Performance:

  • Page loads: Under 2 seconds
  • Video start: 3-5 seconds
  • Search results: Under 1 second

Solutions:

  1. Check Active Users

    • Performance degrades with 5+ users
    • Consider asking some users to disconnect temporarily

  2. Restart Services

    • Consider restarting the RKPi5 device
    • Clears cache and resets connections

Getting Help

If content issues persist:

  1. Document the Problem

    • Which content is affected?
    • When did the issue start?
    • What have you tried?
    • Screenshot any error messages

  2. Contact Support

    • Visit Contact Page
    • Provide documentation above
    • Include device serial number

Content delivery optimization ongoing. Additional solutions will be added based on beta feedback.