Connection Issues

Troubleshooting guide for WiFi and network connectivity problems.

Common Connection Problems

Can't Find 'rapture_kit' WiFi Network

Symptoms:

• 'rapture_kit' network doesn't appear in WiFi list
• Network appears then disappears
• Network signal is very weak

Solutions:

1. Check Power Status

   • Ensure device is powered on
   • LED should be solid green when ready
   • If LED is red, it means the Pi has not been turned on
   • Note the LED might be red if the battery is drained. If so, charge the battery

2. Check Distance

   • Move closer, perhaps within 30 feet of RKPi5
   • Ensure no thick walls between devices. This reduces the reach of the Wi-Fi signal.
   • Avoid interference from other electronics

3. Restart RKPi5

   1. Press and hold power button for 5 seconds (device shuts down)
   2. Wait 10 seconds
   3. Press power button briefly to boot up
   4. Wait 60-90 seconds for complete boot
   5. The LED light will turn from red to quickly blinking green, then to solid green when fully booted
   

Can't Connect to RKPi5 Network

Symptoms:

• Network appears but won't connect
• Connection times out

Solutions:

1. Forget and Reconnect

   • Remove 'rapture_kit' by fogetting this network from your device
   • Search for network again, it will appear in a few seconds
   • Join the 'rapture_kit' Wi-Fi hotspot
   • You should see the captive portal hotspot

2. Check Client Limit

   • RKPi5 supports concurrent users, but there is a decreased capacity the more users that are connected
   • More important is the type of media these clients are consuming
   • For example, if multiple people are watching video, the throughput will be diminished
   • If the RKPi5 is under heavy load, there might be refusals to connect
   • Wait a bit and try again

Connected but Can't Access the Captive Portal

Symptoms:

• Connected to WiFi but portal won't load
• Browser shows "Cannot reach site"
• Long loading times with no results

Solutions:

1. Try Alternate URLs Try thise IP number in your browser:

   http://10.42.0.1
   https://10.42.0.1
   

2. Check Browser Cache

   • Clear browser cache and cookies
   • Try incognito/private browsing mode
   • Try a different browser
   • Try a different device

3. Verify Network Connection

   • Ensure you're connected to RKPi5 network (no internet, or cellular connection is permitted)
   • Remember that the 'rapture_kit' hotspot will show 'no internet connected' this is not an error
   • Remember that if you navigate to a real website, you will be 'captive' and redirected to 'rapture_kit' landing Page
   • Check WiFi icon shows full connection

Done with 'rapture_kit' captive portal

Symptoms:

• You try to navigate to a website but are blocked
• You get a 404 website not found error
• You are redirected back to the 'rapture_kit' captive portal

This is a design feature, not a bug!

Solutions:

1. Disonnect from the 'rapture_kit' captive portal
2. Look for a cancel option, choosing this will disconnect and bring you back to the list of other available networds
3. Turn Wi-Fi off by flipping the toggle
4. Wait a few seconds, turn the toggle back on. The list of other available networks will reappear
5. Once on your detault Wi-Fi network, all internet connected services will be available

Advanced Troubleshooting

Network Interference

Common sources of interference:

• Other WiFi routers nearby
• Bluetooth devices
• Microwave ovens
• Cordless phones
• Baby monitors

Solution: Move RKPi5 unit away from interference sources

Getting More Help

If these solutions don't resolve your issue:

1. Check System Status

   • Note LED color and pattern
   • Check battery percentage
   • Note any error messages

2. Gather Information

   • Your device model (phone/tablet/laptop)
   • Operating system version
   • Browser being used
   • When the problem started

3. Contact Support

   • Visit Contact Page
   • Include system status and information above
   • Attach screenshots if possible

Additional troubleshooting scenarios will be added based on beta tester experiences.